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11 — Good To Know

Questions,
answered.

• How do EYVORA sizes fit?

  Hoodies and trousers are offered in S, M and L. Use the size guide on each product page. If measurements are not yet published, they will appear as “coming soon” rather than estimated figures.

• Where do you deliver?

  EYVORA currently focuses on Pakistan. Delivery timelines and rates are confirmed at Shopify checkout once shipping is configured by the merchant.

• What is your exchange policy?

  Exchange terms are published in the store policies. Until final policy copy is confirmed, please contact EYVORA for assistance with sizing exchanges.

• How do returns and refunds work?

  Returns and refunds follow the merchant’s published refund policy in Shopify. Contact support if you need help with an order.

• Which payment methods are available?

  Available payment methods are shown at Shopify checkout and depend on what is enabled in Admin (for example Cash on Delivery, bank transfer, or a local gateway).

• Do you offer Cash on Delivery?

  Cash on Delivery appears at checkout when it has been enabled in the Shopify admin for your region.

• How can I track my order?

  Tracking details are shared after dispatch according to the fulfilment method selected at checkout. You can also message EYVORA with your order number for help.

• How should I care for my pieces?

  Care guidance will be listed on each product page once confirmed. Until then, follow the care label on the garment.

• How do I contact EYVORA?

  Use the Contact page or the WhatsApp button when a number has been configured in the store settings.